Documentation – the Key to Continuity

I have observed two kinds of IT personnel – those who never write anything down and those who do.

“Documentation” is part of the Lessons Learned series.

When teaching Information Management I generally had as students people who were not IT specialists. They were managers, business owners and military officers. In essence, they had to trust their IT specialists. So I asked them, “Would you trust anyone who carried all the information about your IT sy…